Mail services on mail5.webfaction.com and webmail.webfaction.com are currently not working. We are looking into the problem and hope to have normal service restored soon. We will update this entry as we have more information.

2009-02-20 13:46 CST The Mail5/Webmail server has a disk problem. Repairs are now in progress.

2009-02-20 14:17 Repairs on Mail5 are still in progress. We have pointed ‘webmail.webfaction.com’ to a different mail server, so as soon as that DNS change propagates you’ll be able to access the webmail system (unless your mailbox resides on mail5). Your existing webmail address book and preferences will not be available, since they are stored on the server that is currently having problems.

2009-02-20 14:48 Mail5 is back online. The webmail system is still running on the alternate server.

2009-02-20 15:04 webmail.webfaction.com is pointing at the original server, so webmail users should now have access to their address books and preferences.

Web37 is currently down. We are investigating the problem at this time and will update this entry as we have more info.

2009-02-17 9:25 CST – Web37 is back online.

The filesystem on Web64 went read-only several minutes ago. We’re currently rebooting the machine and will have normal service restored ASAP.

2009-02-13 16:33 CST – Web64 is back online. We may need to bring it down again in the near future for filesystem maintenance, but we’ll give advance notice if we do.

2009-02-13 18:02 CST – The filesystem on Web64 just went read-only again, so we’re going to go ahead and perform filesystem maintenance now. We’ll get the machine back online ASAP.

2009-02-13 18:43 CST – The filesystem check on Web64 is still in progress.

2009-02-13 19:13 – The filesystem check is complete and Web64 is back online.

Web4 is down with a file system issue. We’ll update this post as soon as it is back up.

2009-02-03 10:46 CST – The filesystem check on Web4 is still in progress. We hope to have service on Web4 restored soon.

2009-02-03 11:18 CST – Web4 is back online.

Web46 is being DOS’d. We’re hoping to restore service asap and we’ll update this post when it’s done.

Update: we were able to stop the attack so web46 is now acting normally.

We’ve had some issues on these servers since yesterday. Basically, a misconfiguration (2 characters to be exact) in our memory watchdog script caused it to kill some root processes it shouldn’t have. This means that we had some SSH issues, DNS issues and databases issues on these servers (basically, these services were dying regularly and getting restarted later).

Fortunately we’ve been able to track down the problem and everything should be back to normal now.

Remi.