[fixed] web527 inaccessible

Posted in Downtime by

Web527 did not come back after a reboot. We are looking into this and will resolve as quickly as possible.

2017-08-15 13:48 UTC: The server is back online. The issue was with the installed kernel. It was changed and the server rebooted.

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[fixed] IMAP/POP authentication issues

Posted in Problems by

2017-08-12 04:27 UTC: Users with email mailboxes on Mailbox8 and Mailbox9 servers may encounter intermittent authentication failures. Please stand by for further updates.

2017-08-16 22:54 UTC: We’ve determined that this issue is related to an ongoing migration of mailboxes to new hardware. We’re continuing to troubleshoot.

2017-08-28 22:55 UTC: A permission problem related to the ongoing mailbox migrations is currently causing IMAP/POP login failure. We’re fixing the permissions at this time and will update this post when complete.

2017-08-28 23:42 UTC: The permission problem has been resolved, and IMAP/POP authentication should be working normally at this time. We’ll continue to monitor.

2017-08-30 21:53 UTC: We’re still seeing intermittent IMAP/POP authentication failures related to the ongoing mailbox migrations. This also affects webmail logins. Any failures should be temporary – if they don’t seem resolved within a few minutes, then please contact WebFaction support for further assistance.

2017-09-07 18:45 UTC: We’ve updated our migration process to minimize its impact on the IMAP/POP service, and are no longer seeing intermittent IMAP/POP authentication issues.

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[on hold] New outgoing email address restriction coming 1 September 2017

Posted in Service change by

Effective on 1 September 2017, our SMTP server will reject any outgoing message that uses a sender address in the form of “user@host.webfaction.com” (for example, “bob@web555.webfaction.com”).

This change primarily affects customers who are using sendmail (including the PHP mail() function) to send messages without explicitly setting a sender address.

If you’re not sure if you will be affected by this change, then send yourself a message from the potentially-affected website, script, or other application, and then inspect the headers of the received message to ensure that the “From” header is a valid address not in the form of “user@host.webfaction.com”, and does not use any of the domains listed in our email limitations and restrictions.

If you have any questions or concerns regarring this change, please open a support ticket and our team will be happy to assist.

2017-09-01 17:09 UTC: The new restrictions are now in effect.

2017-09-17 18:24 UTC: This change was disrupting outgoing email for several customers’ WordPress sites, so we’ve rolled it back and will re-deploy when that issue has been resolved.

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[Done] Scheduled maintenance on MX9 Saturday 5th August

Posted in Uncategorized by

Between 07:00 UTC and 08:00 UTC we will be performing maintenance on one of our inbound MX servers (mx9.webfaction.com). There should be no disruption to mail services during this time.

07:00 UTC: The maintenance has begun

07:05 UTC: The maintenance is complete

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[monitoring] SMTP blocked/throttled by Microsoft

Posted in Problems by

2017-07-27 21:16 UTC: Microsoft is currently blocking and/or throttling mail sent via our SMTP to hotmail.com, outlook.com, msn.com, and other email domains hosted by Microsoft. We’re working with Microsoft to resolve this issue and will update this post when more information is available.

2017-08-02 18:02 UTC: We’ve set up some downstream SMTP relays to help with delivery while we continue to work to get the main SMTP IP address unblocked.

2017-08-03 16:54 UTC: Mail sent via our SMTP to hotmail.com, outlook.com, msn.com, and other email domains hosted by Microsoft is no longer being blocked or throttled. We’ll continue to monitor.

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[fixed] POP/IMAP service disruption

Posted in Problems by

2017-07-25 22:21 UTC: a filesystem issue on one of our POP/IMAP proxies is disrupting mail service for some customers. We’re working to restore service and will update this post when more info is available.

2017-07-25 23:09 UTC: The faulty mail proxy is back online. We’ll continue to monitor.

2017-07-27 21:15 UTC: We’ve seen no further issues with the POP/IMAP proxies.

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[Done] Scheduled maintenance on MX8 Saturday 29th July

Posted in Maintenance by

Between 07:00 UTC and 08:00 UTC we will be performing maintenance on one of our inbound MX servers (mx8.webfaction.com). There should be no disruption to mail services during this time.

07:00 UTC: Maintenance has begun

07:05 UTC: Maintenance complete

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[Done] Scheduled maintenance on MX7 Tuesday 25th July

Posted in Maintenance by

Between 07:00 UTC and 11:00 UTC we will be performing maintenance on one of our inbound MX servers (mx7.webfaction.com). There should be no disruption to mail services during this time.

07:00 UTC Maintenance has begun

07:05 UTC Maintenance is complete

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[Done] Scheduled maintenance on Sunday, July 16, 2017 on Web599

Posted in Uncategorized by

We will be performing power maintenance on Web599 between 23:00 UTC July 16, 2017 and 00:00 UTC July 17, 2017.

Connectivity to the server will be interrupted for up to one hour during the maintenance window. We apologize in advance for the inconvenience. Should you have any questions about this maintenance, feel free to open a support ticket and our support team will be happy to help.

2017-07-17 00:08 UTC: The maintenance has begun.

2017-07-17 00:21 UTC: The maintenance is complete.

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[monintoring] web550 inaccessible

Posted in Downtime by

The server is currently inaccessible. We are investigating the issue and will update as soon as we have more details.

2017-07-12 00:33 UTC: Web550 is back online at this time. The problem appears to have been an DDoS attack targeting Web550. The attack has subsided. We’ll continue to monitor.

2017-07-12 15:32 UTC: Web550 was rebooted 90 minutes ago to attempt to resolve an issue with IPv6 connectivity. The server is back online, but IPv6 connectivity is down.

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