[Done] Scheduled maintenance on MX7 Tuesday 25th July

Posted in Maintenance by

Between 07:00 UTC and 11:00 UTC we will be performing maintenance on one of our inbound MX servers (mx7.webfaction.com). There should be no disruption to mail services during this time.

07:00 UTC Maintenance has begun

07:05 UTC Maintenance is complete

-
-

[Done] Scheduled maintenance on Sunday, July 16, 2017 on Web599

Posted in Uncategorized by

We will be performing power maintenance on Web599 between 23:00 UTC July 16, 2017 and 00:00 UTC July 17, 2017.

Connectivity to the server will be interrupted for up to one hour during the maintenance window. We apologize in advance for the inconvenience. Should you have any questions about this maintenance, feel free to open a support ticket and our support team will be happy to help.

2017-07-17 00:08 UTC: The maintenance has begun.

2017-07-17 00:21 UTC: The maintenance is complete.

-
-

[monintoring] web550 inaccessible

Posted in Downtime by

The server is currently inaccessible. We are investigating the issue and will update as soon as we have more details.

2017-07-12 00:33 UTC: Web550 is back online at this time. The problem appears to have been an DDoS attack targeting Web550. The attack has subsided. We’ll continue to monitor.

2017-07-12 15:32 UTC: Web550 was rebooted 90 minutes ago to attempt to resolve an issue with IPv6 connectivity. The server is back online, but IPv6 connectivity is down.

-
-

[fixed] Web620 inaccessible

Posted in Uncategorized by

The server is currently not responding. We are looking into the issue and will provide an update as soon as possible.

2017-07-07 21:20 UTC: Investigations so far have found a hardware issue with the raid controller. We are continuing to investigate.

2017-07-07 21:40 UTC: The server is back online. No hardware issues were found.

-
-

[Done] Scheduled maintenance on outbound SMTP servers Sunday 9th July

Posted in Uncategorized by

Between 07:00 UTC and 11:00 UTC we will be performing maintenance on our outbound SMTP server (smtp.webfaction.com). During this time outbound mail will be unavailable. We expect total downtime to be less than 1 hour.

07:00 UTC: The maintenance has begun

07:36 UTC: Maintenance is complete

11:30 UTC: Some users have reported issues after the maintenance, not being able to send emails. We are looking into this and we’ll update the post with more info as soon as possible.

14:15 UTC: SMTP access should be restored for all users.

-
-

[fixed] Web523 offline

Posted in Downtime by

We are currently investigating the issue and will update as soon as we have further details.

2017-06-30 18:37 UTC: Web523 is currently in a rescue environment and our data center team are troubleshooting.

2017-06-30 20:53 UTC: Web523 had a corrupted kernel. The problem has been resolved and the server is now back online.

-
-

[Done] Scheduled maintenance on Sunday, July 2, 2017

Posted in Uncategorized by

We will be performing power maintenance on the following servers between 21:00 UTC July 2, 2017 and 00:00 UTC July 3, 2017:

wf-207-38-86-39
wf-207-38-86-40
wf-207-38-86-43
wf-207-38-86-47
wf-207-38-86-48
wf-207-38-86-49
wf-207-38-86-73
wf-207-38-86-75
wf-207-38-86-76
wf-207-38-86-78
wf-207-38-86-79
wf-207-38-86-85
wf-207-38-86-88
wf-207-38-86-90
wf-207-38-86-92
wf-207-38-86-93
wf-207-38-86-94
wf-207-38-86-98
wf-207-38-86-102
wf-207-38-86-103
wf-207-38-86-104
wf-207-38-86-105
wf-207-38-86-106
wf-207-38-86-107
wf-207-38-92-110
wf-207-38-86-178
wf-207-38-86-180
wf-207-38-86-191
wf-207-38-86-193
wf-207-38-86-194
wf-207-38-86-195
wf-207-38-86-196
wf-207-38-86-197
wf-207-38-86-198
wf-207-38-86-199
wf-207-38-93-249
wf-207-38-86-77
wf-207-38-86-135
wf-207-38-86-138
wf-207-38-86-140
wf-207-38-86-145
wf-207-38-86-147
wf-207-38-86-149
wf-207-38-86-150
wf-207-38-86-159
wf-207-38-86-160
wf-207-38-86-164
wf-207-38-86-165
wf-207-38-86-166
wf-207-38-86-167
wf-207-38-86-168
wf-207-38-86-170
wf-207-38-86-171
wf-207-38-86-175
web590
web591
web592
web593
web594
web595
web596
web597
web598
web600
web601
web602
web603

Connectivity to the servers will be interrupted for up to one hour during the maintenance window. We apologize in advance for the inconvenience. Should you have any questions about this maintenance, feel free to open a support ticket and our support team will be happy to help.

2017-07-02 23:14 UTC: The maintenance has begun.

2017-07-02 23:56 UTC: web590-web592 are complete and back online.

2017-07-03 00:11 UTC: web593-web596 are complete and back online.

2017-07-03 00:43 UTC: web597, web600-web603 are complete and back online.

2017-07-03 02:51 UTC: All servers are back online.

-
-

[Fixed] Web416 inaccessible

Posted in Downtime by

2017-06-27 13:10 UTC: The server is currently not responding. We are investigating the issue and will update this post as soon as we have further details.

2017-06-27 13:24 UTC: The server is back online.

-
-

[fixed] web530 and web561 offline

Posted in Downtime by

We are currently investigating the issue and will update as soon as we have further details.

2017-06-22 19:06 UTC: The servers are accessible again. There was a network issue that caused the temporary interruption.

-
-

[fixed] Partial incoming mail service disruption

Posted in Problems by

2017-06-20 20:44 UTC: A networking issue in one of our US data centers is affecting incoming mail service and webmail logins for some customers. We’re working to restore service and will update this post when more information is available.

2017-06-20 20:59 UTC: Service has been restored – we’ll continue to monitor.

2017-06-21 14:36 UTC: There have been no further disruptions, and the data center confirms that the networking issue is resolved.

-
-