2020-11-27 14:30 UTC: Web512 is back from an emergency reboot. We plan on taking the server down for an fsck to check the file system. Please watch this area for updates and progress on the incident. We appreciate your patience.
2020-11-27 16:40 UTC: We are taking down Web512 for the fsck and will update when we have more information.
2020-11-27 18:00 UTC: The fsck is ongoing and there is no ETA at this time when it will be complete or the server back online.
2020-11-27 18:18 UTC: The fsck is complete on Web512. The server has been returned to operational status and is serving traffic. Our system administrators will continue monitoring the server closely.
2020-11-20 05:38 UTC: We’ve been addressing stability issues affecting customers on Web517. Please watch this area for updates and progress on the incident. We appreciate your patience.
2020-11-20 13:31 UTC: The machine is down. We are working with our datacenter to get the machine back online.
2020-11-20 16:15 UTC: The machine is back online.
2020-11-25 20:18 UTC: The machine is down again. We are working with our datacenter to get the machine back online.
2020-11-25 23:43 UTC: The datacenter is proceeding with a chassis swap of the server.
2020-11-27 01:49 UTC: We’re in the process of moving customers from Web517 to a new server
We are currently experiencing connectivity issues in USA affecting some servers.
Our network team is working on resolving the issue as quickly as possible.
Please watch this area for updates and progress on the incident.
2020-08-09 13:45 Our data center technicians are looking into the issue on the following servers.
Web512 IP Address: 22.214.171.124
Web513 IP Address: 126.96.36.199
Web514 IP Address: 188.8.131.52
Web515 IP Address: 184.108.40.206
Web555 IP Address: 220.127.116.11
Web556 IP Address: 18.104.22.168
Web560 IP Address: 22.214.171.124
Web563 IP Address: 126.96.36.199
2020-08-09 16:15 UTC: Our onsite technicians confirm all servers are online. The networking team is working on root cause as to why traffic is not routing to the servers.
2020-08-09 17:05 UTC: We have isolated the root cause to a bad router. Our team is in the process of replacing the router.
2020-08-09 18:19 UTC: Switch as been replaced and all servers are back online.