[Fixed] SMTP blocked/throttled by Microsoft

Posted in Uncategorized by

Microsoft is currently blocking and/or throttling mail sent from some of our mail servers to hotmail.com, outlook.com, msn.com, and other email domains hosted by Microsoft. We’re working with Microsoft to resolve this issue and will update this post when more information is available.

2020-05-27 14:14 UTC: Microsoft has delisted our mail servers.

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[Done] Service-wide reboots between March 27-29, 2020

Posted in Uncategorized by

We will be rebooting all customer servers between March the 27th to March the 29th, 2020 to apply important security updates. The reboots will happen at these times:

Singapore: Friday, March 27 between 12:00 and 16:00 UTC

UK: From Friday, March 27th 22:00 to Saturday, March the 28th 02:00 UTC

USA: From Saturday, March 28 22:00 to Sunday, March 29 02:00 UTC

Connectivity to the servers will be interrupted for up to one hour during the maintenance window, although we only anticipate 5-10 minutes per machine.

We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket and we will be happy to help.

2020-03-27 12:00 UTC: Starting the reboots in Singapore.

2020-03-27 14:14 UTC: Singapore reboots are complete.

2020-03-27 22:00 UTC: Starting the reboots in UK.

2020-03-28 00:30 UTC: UK reboots are complete.

2020-03-28 22:00 UTC: Starting the reboots in USA.

2020-03-29 00:46 UTC: USA reboots are complete.

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[Fixed] Server connectivity issues in London

Posted in Uncategorized by

We are currently experiencing connectivity issues in London affecting shared, cloud, mailbox, mail and support servers.

Our network team is working on resolving the issue as quickly as possible.

Please watch this area for updates and progress on the incident.

2020-03-15 01:12 UTC: Network issue has been resolve and all servers are not reachable.

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[Done] Emergency maintenance on Web561 on Saturday, March 14, 2020

Posted in Uncategorized by

Web561 will be taken down to replace a failed RAID card battery Saturday, March 14, 2020 between 08:00 UTC and 09:00 UTC. The expected downtime should be 15 minutes or less.

2020-03-14 20:35 UTC: The maintenance window is starting now later than planned.

2020-03-14 20:48 UTC: Web561 is back online after the battery replacement.

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[Fixed] Web541 inaccessible

Posted in Uncategorized by

Web541 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2020-01-23 20:33 UTC: Web541 is back online.

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[Fixed] Web505 inaccessible

Posted in Uncategorized by

Web505 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2020-01-19 00:40 UTC: Web429 is back online.

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[Fixed] Web429 inaccessible

Posted in Uncategorized by

Web429 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

2020-01-01 18:43 UTC: Web429 is back online.

2020-01-07 22:28 UTC: Web429 went read-only after a hard drive replacement. We have rebooted the machine and it is back online.

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[Fixed] Let’s Encrypt trouble

Posted in Uncategorized by

We are unable to issue new or renew existing Let’s Encrypt certificates from the control panel. Our team is working to resolve the issue and will update this post as soon as more information is available.

2020-01-17 15:50 UTC: The issue has been resolved. If you are still having problems with new or renewing Let’s Encrypt certificates please contact our support team.

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[Done] Scheduled Maintenance on Shared Servers

Posted in Downtime by

We will be performing a scheduled maintenance on all shared servers on Saturday, December 21 and Sunday, December 22. The expected downtime should be 30 minutes or less per server.

This is a mandatory security maintenance that cannot be altered, postponed, or rescheduled.

Here is a list of machines and specific time of the maintenance:

Saturday, December 21 between 0:00 and 4:00 AM UTC
Web321, Web322, Web323, Web339, Web360, Web375, Web379, Web409, Web424, Web429, Web442, Web463, Web474, Web486, Web505, Web508, Web517, Web530, Web561, Web562, Web636, Web641, Web527, Web528, Web533, Web536, Web564, Web565, Web566, Web567, Web568, Web569, Web570, Web571, Web572, Web573, Web574, Web575, Web576, Web577, Web578, Web579, Web580, Web581, Web582, Web583, Web584, Web585, Web586, Web587, Web588, Web589, Web637, Web638, Web639, Web640

Sunday, December 22 between 0:00 and 4:00 AM UTC
Web500, Web501, Web502, Web503, Web504, Web506, Web507, Web509, Web510, Web511, Web512, Web513, Web514, Web515, Web516, Web518, Web519, Web520, Web521, Web522, Web523, Web524, Web525, Web526, Web529, Web531, Web532, Web534, Web535, Web537, Web538, Web539, Web540, Web541, Web542, Web543, Web544, Web545, Web546, Web547, Web548, Web549, Web550, Web551, Web552, Web553, Web554, Web555, Web556, Web557, Web558, Web559, Web560, Web563, Web590, Web591, Web592, Web593, Web594, Web595, Web596, Web597, Web598, Web599, Web600, Web601, Web602, Web603, Web604, Web605, Web606, Web607, Web608, Web609, Web610, Web611, Web612, Web613, Web614, Web615, Web616, Web617, Web618, Web619, Web620, Web621, Web622, Web623, Web624, Web625, Web626, Web627, Web628, Web629, Web630, Web631, Web632, Web634

We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket, and we will be happy to help.

2019-12-21 00:01 UTC: We have started the Saturday, December 21 maintenance.

2019-12-21 04:00 UTC: The Saturday, December 21 maintenance is complete.

2019-12-22 00:00 UTC: We have started the Sunday, December 22 maintenance.

2019-12-22 04:09 UTC: All servers are back online except Web555 and Web623. We are working to get the last 2 back as quickly as possible.

2019-12-22 04:15 UTC: Web555 is back online.

2019-12-22 06:45 UTC: Web623 is back online.

2019-12-22 06:46 UTC: The maintenance is complete.

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[Fixed] Web549 inaccessible

Posted in Uncategorized by

Web549 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.

[Wed Dec 4 04:19:13 UTC 2019] Web549 is back online.

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