Effective on 1 September 2017, our SMTP server will reject any outgoing message that uses a sender address in the form of “firstname.lastname@example.org” (for example, “email@example.com”).
This change primarily affects customers who are using sendmail (including the PHP mail() function) to send messages without explicitly setting a sender address.
If you’re not sure if you will be affected by this change, then send yourself a message from the potentially-affected website, script, or other application, and then inspect the headers of the received message to ensure that the “From” header is a valid address not in the form of “firstname.lastname@example.org”, and does not use any of the domains listed in our email limitations and restrictions.
If you have any questions or concerns regarring this change, please open a support ticket and our team will be happy to assist.
2017-09-01 17:09 UTC: The new restrictions are now in effect.
2017-09-17 18:24 UTC: This change was disrupting outgoing email for several customers’ WordPress sites, so we’ve rolled it back and will re-deploy when that issue has been resolved.
2017-07-27 21:16 UTC: Microsoft is currently blocking and/or throttling mail sent via our SMTP to hotmail.com, outlook.com, msn.com, and other email domains hosted by Microsoft. We’re working with Microsoft to resolve this issue and will update this post when more information is available.
2017-08-02 18:02 UTC: We’ve set up some downstream SMTP relays to help with delivery while we continue to work to get the main SMTP IP address unblocked.
2017-08-03 16:54 UTC: Mail sent via our SMTP to hotmail.com, outlook.com, msn.com, and other email domains hosted by Microsoft is no longer being blocked or throttled. We’ll continue to monitor.
2017-07-25 22:21 UTC: a filesystem issue on one of our POP/IMAP proxies is disrupting mail service for some customers. We’re working to restore service and will update this post when more info is available.
2017-07-25 23:09 UTC: The faulty mail proxy is back online. We’ll continue to monitor.
2017-07-27 21:15 UTC: We’ve seen no further issues with the POP/IMAP proxies.
We will be performing power maintenance on Web599 between 23:00 UTC July 16, 2017 and 00:00 UTC July 17, 2017.
Connectivity to the server will be interrupted for up to one hour during the maintenance window. We apologize in advance for the inconvenience. Should you have any questions about this maintenance, feel free to open a support ticket and our support team will be happy to help.
2017-07-17 00:08 UTC: The maintenance has begun.
2017-07-17 00:21 UTC: The maintenance is complete.
Between 07:00 UTC and 11:00 UTC we will be performing maintenance on our outbound SMTP server (smtp.webfaction.com). During this time outbound mail will be unavailable. We expect total downtime to be less than 1 hour.
07:00 UTC: The maintenance has begun
07:36 UTC: Maintenance is complete
11:30 UTC: Some users have reported issues after the maintenance, not being able to send emails. We are looking into this and we’ll update the post with more info as soon as possible.
14:15 UTC: SMTP access should be restored for all users.