Researchers disclosed a security vulnerability affecting side-channel analysis of speculative execution on modern computer processors (CVE-2017-5715, CVE-2017-5753, and CVE-2017-5754). This issue affects home computers, phones, tablets and servers. As such, nearly everyone who uses such a device is affected. Our team is working on mitigating this, but we expect to have to reboot every machine shortly in order to protect your data.
We are looking to reboot every machine in our fleet at non-business hours over the next few days, we will soon contact you to let you know of the emergency maintenance window we have allocated for your machine.
We will keep you updated on this serious issue and give you as much notice for any emergency reboots as we possibly can.
We will keep this thread updated and apologize in advance for the inconvenience. Should you have any questions about this maintenance, feel free to open a support ticket and our team will be happy to help.
2018-01-05 17:28 UTC: All Singapore shared servers have been updated and rebooted.
2018-01-05 22:44 UTC: All EU shared and dedicated servers have been updated and rebooted.
2018-01-06 13:56 UTC: All USA shared and dedicated servers have been updated and rebooted.
2017-12-18 10:24 UTC: We’re currently addressing connection issues affecting customers on some of our servers. Please watch this area for updates and progress on the incident. We appreciate your patience.
2017-12-18 13:09 UTC: The problem was a bug in our web application firewall setup. It’s been corrected and connectivity has been restored as of about 30 minutes ago.
2017-11-22 10:58 UTC An issue with one of our mail servers is causing some of our customres to access their mailboxes. We’re working to restore service and will update this post when more information is available.
2017-11-22 13:02 UTC Access to the faulty mail server is restored. A network issue between some nodes of our mailing infrastructure was causing login attempts to timeout. Please raise a ticket if you are still seeing an issue.
2017-11-10 19:12 UTC: For the past few hours, we have been experiencing delays between the time a customer makes a payment and the time that the payment is posted to the customer’s account. The delay is occurring with our billing processor. If you make a payment and do not see it posted to your account immediately, please do not make an additional payment. The original payment should be posted within a few hours. We’ll update this post when the issue is resolved. Please contact WebFaction support if you have any questions or concerns.
2017-11-10 21:19 UTC: The issue has been resolved.
2017-10-06 17:13 UTC: Several of our cloud servers are currently offline due to an unknown issue. We’re investigating at this time and will update this post when more information is available. The affected servers are:
2017-10-06 17:32 UTC: Several cloud servers are back online after a reboot of the host hardware. The servers down at this time are:
2017-10-06 18:32 UTC: All of the affected servers are back online.
2017-10-11 12:59 UTC: We are taking the machine down for emergency maintenance to do a chassis swap.
On Monday, 4 September 2017 between 11:00 and 12:00 UTC, we will perform maintenance on our Control Panel.
During this time, the Control Panel and API will be temporarily unavailable. We apologize in advance for the inconvenience. Should you have any questions about this maintenance, feel free to open a support ticket and our support team will be happy to help.
2017-09-04 12:01 UTC: We are starting the maintenance.
2017-09-04 13:49 UTC: The maintenance is now over. Thank you for your patience, and if there are any issues please feel free to contact support by opening a ticket.