[Fixed] Issues with our payment process

Posted in Problems by

Due to an ongoing incident with PayPal, our payment gateway, some customers have reported cases like, but not limited to:

We are aware of those issues and as soon as our payment gateway’s services are stable again, we will go through all the recent transactions, verify them and either add them if they are missing from your history or refund any extra charges.

Should you have any questions about this issue, open a support ticket and we will be happy to help.

Update 2019-06-18 10:12 UTC: PayPal has resolved this issue on their side. We’ve double checked all transactions since the 11th, added any payment that was missing and refunded any customer that was double charged.

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[Fixed] SMTP Outgoing Mail Problems

Posted in Downtime by

We are currently experiencing problems with our SMTP mail server. Some users may experience problems authenticating and sending emails through the server.

Incoming email servers are unaffected.

We are investigating the issue and will update when we have more information.

2019-06-10 10:41 UTC: The issue has been resolved and the server is back online, processing out going emails. If you notice any problems, please feel free to open a ticket and let us know.

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[Fixed] Web564 inaccessible

Posted in Downtime by

Web564 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

07:45:56 The server is back online.

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[Fixed] Web323 inaccessible

Posted in Uncategorized by

Web323 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2019-05-28 15:38 UTC: Web323 is back online.

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[Fixed] Server connectivity issues in Singapore

Posted in Uncategorized by

We are currently experiencing connectivity issues in Singapore affecting customers on some of our servers. Please watch this area for updates and progress on the incident. We appreciate your patience.

2019-05-17 21:58 UTC: Connectivity has been restored to all servers.

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[Done] Emergency maintenance on Web563 on Sunday, April 21, 2019

Posted in Uncategorized by

Web563 will be taken down to replace a RAID Card Sunday, April 21, 2019 between 08:00 UTC and 11:00 UTC. The expected downtime should be 1 hour or less.

2019-04-21 08:00 UTC Maintenance has begun
2019-04-21 08:30 UTC Maintenance is complete and the server is back online

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[Fixed] Web563 inaccessible

Posted in Uncategorized by

Web563 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2019-04-17 15:40 UTC: Web563 is back online.

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[Fixed] Web538 inaccessible

Posted in Uncategorized by

Web538 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

14:20 UTC web538 is back online.

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[Done] Emergency maintenance on Web540 on Sunday, March 10, 2019

Posted in Uncategorized by

Web540 will be taken down to replace a failing memory module Sunday, March 10, 2019 between 09:00 UTC and 11:00 UTC. The expected downtime should be 1 hour or less.

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SquirrelMail Being Discontinued

Posted in Uncategorized by

On Friday March 8th we will be discontinuing SquirrelMail as an option to check email on our platform. Going forward you can still use Roundcube, IMAP or POP to check email.

We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket and we will be happy to help.

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