[Fixed] Server Connectivity Issues in US

Posted in Downtime by

We are currently experiencing connectivity issues in USA affecting some servers.

Our network team is working on resolving the issue as quickly as possible.

Please watch this area for updates and progress on the incident.

2020-08-09 13:45 Our data center technicians are looking into the issue on the following servers.

Web512 IP Address: 207.38.86.249
Web513 IP Address: 207.38.86.251
Web514 IP Address: 207.38.86.252
Web515 IP Address: 207.38.86.253
Web555 IP Address: 207.38.86.26
Web556 IP Address: 207.38.86.27
Web560 IP Address: 207.38.86.91
Web563 IP Address: 207.38.86.81

 

2020-08-09 16:15 UTC: Our onsite technicians confirm all servers are online. The networking team is working on root cause as to why traffic is not routing to the servers.

2020-08-09 17:05 UTC: We have isolated the root cause to a bad router. Our team is in the process of replacing the router.

2020-08-09 18:19 UTC: Switch as been replaced and all servers are back online.

-
-

[Fixed] Server connectivity issues in USA

Posted in Uncategorized by

We are currently experiencing connectivity issues in USA affecting some servers.

Our network team is working on resolving the issue as quickly as possible.

Please watch this area for updates and progress on the incident.

2020-08-03 15:33 UTC: All servers are back online.

-
-

[Fixed] Server connectivity issues in EU

Posted in Uncategorized by

We are currently experiencing connectivity issues in EU affecting some servers.

Our network team is working on resolving the issue as quickly as possible.

Please watch this area for updates and progress on the incident.

2020-07-31 22:31 UTC: All servers are back online.

-
-

[Fixed] Web641 DDoS

Posted in Uncategorized by

There is an ongoing DDoS attack against web641. Some websites might experience slowness or be unavailable during the attack. Our infrastructure team is currently working on a solution.

2020-07-05 03:29 UTC: We have identified the target and have blocked the traffic.

-
-

[Done] Scheduled maintenance on Web597 on June 14th

Posted in Uncategorized by

We will be performing file system maintenance on Web597 June 14th between 01:00 UTC and 02:00 UTC.

Connectivity to the server will be interrupted for up to one hour during the maintenance window, although we only anticipate 15-20 minutes.

We apologize in advance for the inconvenience. Should you have any questions about this maintenance, open a support ticket and we will be happy to help.

2020-06-14 01:56 UTC: The maintenance is complete and the server is back online.

-
-

[Fixed] Server connectivity issues in Singapore

Posted in Uncategorized by

We are currently experiencing connectivity issues in Singapore affecting some shared servers.

Our network team is working on resolving the issue as quickly as possible.

Please watch this area for updates and progress on the incident.

2020-06-10 00:06 UTC: All servers are back online.

-
-

[Done] Scheduled maintenance on USA Cloud servers

Posted in Uncategorized by

We will be performing maintenance on all USA based Cloud machines June 13th between 05:00 UTC and 07:00 UTC.

Connectivity to the servers will be interrupted for up to two-hour during the maintenance window, although we only anticipate 10-20 minutes per machine.

We apologize in advance for the inconvenience. Should you have any questions about this maintenance, open a support ticket and we will be happy to help.

-
-

[Done] Scheduled maintenance on Singapore servers

Posted in Uncategorized by

We will be performing maintenance on all Singapore based CentOS 6 machines June 14th between 00:00 UTC and 01:00 UTC. The following servers are affected:

web321, web322, web323, web339, web360, web375, web379, web409, web424, web442, web463, web474, web486

Connectivity to the servers will be interrupted for up to one hour during the maintenance window, although we only anticipate 5-10 minutes per machine.

We apologize in advance for the inconvenience. Should you have any questions about this maintenance, open a support ticket and we will be happy to help.

2020-06-14 00:29 UTC: The maintenance is complete and all servers are back online.

-
-

[Done] Emergency Reboots on Cloud Servers

Posted in Uncategorized by

We will be rebooting all cloud-based servers over the next few days to apply important security updates.

Connectivity to the servers will be interrupted for up to one hour during the maintenance window, although we only anticipate 5-10 minutes per machine.

We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket and we will be happy to help.

-
-

[Fixed] SMTP blocked/throttled by Microsoft

Posted in Uncategorized by

Microsoft is currently blocking and/or throttling mail sent from some of our mail servers to hotmail.com, outlook.com, msn.com, and other email domains hosted by Microsoft. We’re working with Microsoft to resolve this issue and will update this post when more information is available.

2020-05-27 14:14 UTC: Microsoft has delisted our mail servers.

-
-