[Fixed] Web323 inaccessible

Posted in Downtime by

Web323 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2019-08-12 07:40 UTC: Web323 is back online

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[Done] Emergency maintenance on Web505 on Friday, July 26, 2019

Posted in Uncategorized by

Web505 will be taken down to replace a failing drive module Friday, July 26, 2019 between 05:00 UTC and 08:00 UTC. The expected downtime should be 1 hour or less.

2019-07-26 05:12 UTC: Drive swapped and service is back online.

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[Done] Server maintenance between July 22-26, 2019

Posted in Uncategorized by

We will be performing maintenance on all servers July 22-26, 2019 to install important updates.

A two-hour window has been allocated for the maintenance per server, however, the actual downtime should be much less. During the downtime connectivity to the server will be interrupted. We will email customers with the specific time of their maintenance.

This is a mandatory security maintenance to patch the MDS (ZombieLoad) CPU vulnerability that cannot be altered, postponed, or rescheduled. If you want to learn more about this vulnerability, visit Intel’s website.

We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket and we will be happy to help

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[Done] Emergency maintenance on Mailbox18 on Saturday, July 13, 2019

Posted in Uncategorized by

Mailbox18 will be taken down to replace a failing memory module Saturday, July 13, 2019 between 02:00 UTC and 03:00 UTC. The expected downtime should be 1 hour or less.

2019-07-14 03:04 UTC: Maintenance is complete and the server is back online.

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[Fixed] Server connectivity issues in Dallas

Posted in Uncategorized by

We are currently experiencing connectivity issues in Dallas affecting customers on some of our servers. Please watch this area for updates and progress on the incident. We appreciate your patience.

2019-06-24 15:55 UTC: Connectivity has been restored to all servers.

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[Fixed] Issues with our payment process

Posted in Problems by

Due to an ongoing incident with PayPal, our payment gateway, some customers have reported cases like, but not limited to:

We are aware of those issues and as soon as our payment gateway’s services are stable again, we will go through all the recent transactions, verify them and either add them if they are missing from your history or refund any extra charges.

Should you have any questions about this issue, open a support ticket and we will be happy to help.

Update 2019-06-18 10:12 UTC: PayPal has resolved this issue on their side. We’ve double checked all transactions since the 11th, added any payment that was missing and refunded any customer that was double charged.

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[Fixed] SMTP Outgoing Mail Problems

Posted in Downtime by

We are currently experiencing problems with our SMTP mail server. Some users may experience problems authenticating and sending emails through the server.

Incoming email servers are unaffected.

We are investigating the issue and will update when we have more information.

2019-06-10 10:41 UTC: The issue has been resolved and the server is back online, processing out going emails. If you notice any problems, please feel free to open a ticket and let us know.

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[Fixed] Web564 inaccessible

Posted in Downtime by

Web564 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

07:45:56 The server is back online.

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[Fixed] Web323 inaccessible

Posted in Uncategorized by

Web323 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.

2019-05-28 15:38 UTC: Web323 is back online.

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[Fixed] Server connectivity issues in Singapore

Posted in Uncategorized by

We are currently experiencing connectivity issues in Singapore affecting customers on some of our servers. Please watch this area for updates and progress on the incident. We appreciate your patience.

2019-05-17 21:58 UTC: Connectivity has been restored to all servers.

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