Emergency maintenance on Web512

Posted in Downtime by

2020-11-27 14:30 UTC: Web512 is back from an emergency reboot. We plan on taking the server down for an fsck to check the file system. Please watch this area for updates and progress on the incident. We appreciate your patience.

2020-11-27 16:40 UTC: We are taking down Web512 for the fsck and will update when we have more information.

2020-11-27 18:00 UTC: The fsck is ongoing and there is no ETA at this time when it will be complete or the server back online.

2020-11-27 18:18 UTC: The fsck is complete on Web512. The server has been returned to operational status and is serving traffic. Our system administrators will continue monitoring the server closely.

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Web517 stability issues

Posted in Downtime by

2020-11-20 05:38 UTC: We’ve been addressing stability issues affecting customers on Web517. Please watch this area for updates and progress on the incident. We appreciate your patience.
2020-11-20 13:31 UTC: The machine is down. We are working with our datacenter to get the machine back online.
2020-11-20 16:15 UTC: The machine is back online.
2020-11-25 20:18 UTC: The machine is down again. We are working with our datacenter to get the machine back online.
2020-11-25 23:43 UTC: The datacenter is proceeding with a chassis swap of the server.
2020-11-27 01:49 UTC: We’re in the process of moving customers from Web517 to a new server

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[Done] Scheduled maintenance on Web567 on September 5th

Posted in Uncategorized by

We will be performing hardware maintenance on Web567 June 14th between 20:00 UTC and 21:00 UTC.

Connectivity to the server will be interrupted for up to one hour during the maintenance window, although we only anticipate 15-20 minutes.

We apologize in advance for the inconvenience. Should you have any questions about this maintenance, open a support ticket and we will be happy to help.

2020-09-05 20:00 UTC: The maintenance is starting.

2020-09-05 20:44 UTC: The maintenance is complete.

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[Fixed] Server Connectivity Issues in US

Posted in Downtime by

We are currently experiencing connectivity issues in USA affecting some servers.

Our network team is working on resolving the issue as quickly as possible.

Please watch this area for updates and progress on the incident.

2020-08-09 13:45 Our data center technicians are looking into the issue on the following servers.

Web512 IP Address: 207.38.86.249
Web513 IP Address: 207.38.86.251
Web514 IP Address: 207.38.86.252
Web515 IP Address: 207.38.86.253
Web555 IP Address: 207.38.86.26
Web556 IP Address: 207.38.86.27
Web560 IP Address: 207.38.86.91
Web563 IP Address: 207.38.86.81

 

2020-08-09 16:15 UTC: Our onsite technicians confirm all servers are online. The networking team is working on root cause as to why traffic is not routing to the servers.

2020-08-09 17:05 UTC: We have isolated the root cause to a bad router. Our team is in the process of replacing the router.

2020-08-09 18:19 UTC: Switch as been replaced and all servers are back online.

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[Fixed] Server connectivity issues in USA

Posted in Uncategorized by

We are currently experiencing connectivity issues in USA affecting some servers.

Our network team is working on resolving the issue as quickly as possible.

Please watch this area for updates and progress on the incident.

2020-08-03 15:33 UTC: All servers are back online.

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[Fixed] Server connectivity issues in EU

Posted in Uncategorized by

We are currently experiencing connectivity issues in EU affecting some servers.

Our network team is working on resolving the issue as quickly as possible.

Please watch this area for updates and progress on the incident.

2020-07-31 22:31 UTC: All servers are back online.

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[Fixed] Web641 DDoS

Posted in Uncategorized by

There is an ongoing DDoS attack against web641. Some websites might experience slowness or be unavailable during the attack. Our infrastructure team is currently working on a solution.

2020-07-05 03:29 UTC: We have identified the target and have blocked the traffic.

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[Done] Scheduled maintenance on Web597 on June 14th

Posted in Uncategorized by

We will be performing file system maintenance on Web597 June 14th between 01:00 UTC and 02:00 UTC.

Connectivity to the server will be interrupted for up to one hour during the maintenance window, although we only anticipate 15-20 minutes.

We apologize in advance for the inconvenience. Should you have any questions about this maintenance, open a support ticket and we will be happy to help.

2020-06-14 01:56 UTC: The maintenance is complete and the server is back online.

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[Fixed] Server connectivity issues in Singapore

Posted in Uncategorized by

We are currently experiencing connectivity issues in Singapore affecting some shared servers.

Our network team is working on resolving the issue as quickly as possible.

Please watch this area for updates and progress on the incident.

2020-06-10 00:06 UTC: All servers are back online.

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[Done] Scheduled maintenance on USA Cloud servers

Posted in Uncategorized by

We will be performing maintenance on all USA based Cloud machines June 13th between 05:00 UTC and 07:00 UTC.

Connectivity to the servers will be interrupted for up to two-hour during the maintenance window, although we only anticipate 10-20 minutes per machine.

We apologize in advance for the inconvenience. Should you have any questions about this maintenance, open a support ticket and we will be happy to help.

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