We are seeing issues with a few customers being unable to access their mailboxes, with their attempts timing out as the authentication process takes a long time.
The issues are sporadic and only affect a small number of users are affected, but we are looking into this as our top priority.
We’ll update this status post as soon as we have more feedback.
UPDATE: The underlying issues have been fixed.
We will performing network maintenance on our Europe based servers on September 26 between 10:30 to 11:30 UTC. Then on September 27th between 21:30 to 22:30 UTC .
Connectivity to the servers may be interrupted for up to 30 minutes during the
maintenance window.
Web540 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.
2018-09-15 16:05 UTC: Web540 is back online.
Mailbox17 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.
2018-08-28 05:44 UTC: Mailbox17 is back online.
We are currently experiencing problems with our SMTP Mail server. Some users may experience problems authenticating and sending emails through the server. We are investigating the issue and will update when we have more information.
2018-08-21 03:06 UTC: The issue is still being troubleshooted. We appreciate your patience on the matter for those affected.
2018-08-21 03:50 UTC: We believe the issue has been resolved. If you believe the problem persists please feel free to open a ticket and let us know.
Web601 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.
2018-08-17 23:55 Web601 is back online after a reboot.
2018-07-18 18:15 UTC: At this time, we’re unable to process manual payments and cannot set up new payment sources for automatic monthly billing. We’re working to resolve the issue and will update this post when more info is available.
2018-07-18 19:15 UTC: We’ve track this issue down to our payment pre-processor. We are working with them to resolve this.
2018-07-19 15:56 UTC: The issues with our payment pre-processor have been resolved.
Web550 is currently inaccessible. We are looking into the issue and will resolve it as quickly as possible.
2018-07-02 23:09 UTC: Web550 is back online.
We are going to be upgrading the server-wide install of psycopg2, to begin on Monday, July 09, 2018 around 03:00 UTC. This will be a minor version upgrade that may affect running Python applications which interface with PostgreSQL databases, most notably Django, and issues are usually resolved by restarting the application. If you need any assistance, simply open a support ticket and we will be happy to help.
If you are running any Python+PostgreSQL applications, please be aware of this upgrade and inspect the behavior of your app following the roll-out. You can check the version of psycopg2 by printing psycopg2.__version__ from within a python environment.
Note that the latest version of psycopg2 is not compatible with python2 below 2.6, nor with python3 below 3.2. We will not be upgrading psycopg2 for legacy versions in order to avoid breaking operation of applications that still use them.
The server is currently not accessible. We are looking into the issue and will resolve as quickly as possible.
2018-06-30 22:34 UTC: Mailbox17 is back online.