The General Data Protection Regulation is taking effect soon, and we’ll be deploying related updates to various pieces of our infrastructure, including the Control Panel and Community sites, over the next 24 hours. We expect downtime of affected services to last less than an hour, and we’ll mark this post complete as soon as all changes have been fully deployed.
We are currently seeing widespread connectivity issues across our hosting platform, and this is affecting both webserver-to-webserver communication as well as external website accessibility for hosted sites. We’re working on restoring normal network functionality as quickly as possible.
Update Thu Apr 19 07:20 UTC 2018: At this point we believe that we’ve fixed all network issues and that full service has been restored. If you’re still seeing network problems at this time, please let our Support team know.
Update Thu Apr 19 10:11 UTC 2018: We haven’t received any more reports of issues and everything looks good, so we’re marking this Fixed.
There is currently an issue with the Webmail interface at https://webmail.webfaction.com which is resulting in sporadic 500 Internal Server Errors for some email users. We are looking into the problem and hope to have normal service restored soon. We will update this entry as soon as we have more information.
2018-03-27 11:25 UTC: The problem has been solved. If you see any other errors, please feel free to contact our support team by opening a ticket.