We will update this entry as soon as we have more information.
Update 2018-12-12 14:48UTC: We applied a patch to our webmail instance a few days ago and haven’t seen an issue since, so we are going to go ahead and mark this as fixed. Feel free to raise a ticket if you are still experiencing issues.
We recently made some changes to the way customers should make their payments or add their credit cards for monthly recurring charges. The major customer facing change was that Paypal’s UI would be used instead of our control panel.
That decision was made to further secure our systems, where we wouldn’t capture customer’s data at all in our platform, not even temporary, before transmitting them to Paypal’s API to be processed.
Unfortunately, this caused some issues with payments, for example customers were being asked to create a Paypal account, even though one shouldn’t be needed, or being charged extra fees from Paypal’s side.
Those were issues we haven’t seen during our testing period or for the last few years that Paypal has been our default gateway. Taking them into account, we’ve reverted our changes and you should be able to make payments or add your payment sources using our control panel directly again.
We will re-deploy the changes as soon as further testing is done, with an ETA of mid-January.
There is an ongoing DDoS attack against part of our network. Some websites might experience slowness or be unavailable during the attack, your control panel might experience slowness as well. Our infrastructure team is currently working on a solution.
Thank you for understanding and apologies for the inconvenience caused.
2018-10-12 18:02 UTC: The DDOS attack has been mitigated and all services are now back to normal.
We will be rebooting all customer servers October 6 and 7, 2018 to apply an important update. The reboots will happen between 20:00 UTC and 23:00 UTC each day. On October 6 we will be rebooting all Cloud machines and on October 7 all Shared machines.
Connectivity to the servers will be interrupted for up to one hour during the maintenance window, although we only anticipate 5-10 minutes per machine.
We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket and we will be happy to help
2018-10-06 20:00 UTC: We are starting the Cloud server reboots.
2018-10-06 23:43 UTC: All Cloud server reboots are complete.
2018-10-07 21:00 UTC: We are starting the Shared server reboots.
2018-10-08 00:03 UTC: All Shared server reboots are complete.
Starting Sunday October 10th, we will begin upgrading ffmpeg on all our CentOS 7 based machines.
This update has entirely removed libfaac/libfaad support, and as such we will be removing libfaac/libfaad from our machines. If you are using AAC encoding, you will need to use ffmpeg’s native implementation.
2018-10-19 06:25 UTC: This update has now been rolled out on all servers.