[Fixed] Web473 connectivity issues

Posted in Problems by

2016-12-15 10:05 UTC: Connectivity to Web473 is intermittent from various locations. We’re investigating the issue at this time and will update this post when we have more information.

2016-12-15 10:45 UTC: Our data center technicians reported that this issue is due to a failed network router which caused interface connections and routing protocols on the device to stop forwarding traffic. The network engineers are currently working on getting the router back online.

2016-12-15 11:40 UTC: The network router is now fixed and the connectivity to Web473 has been restored.

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[Fixed] Web470 connectivity issues

Posted in Problems by

2016-12-15 10:05 UTC: Connectivity to Web470 is intermittent from various locations. We’re investigating the issue at this time and will update this post when we have more information.

2016-12-15 10:45 UTC: Our data center technicians reported that this issue is due to a failed network router which caused interface connections and routing protocols on the device to stop forwarding traffic. The network engineers are currently working on getting the router back online.

2016-12-15 11:40 UTC: The network router is now fixed and the connectivity to Web470 has been restored.

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[Fixed] Web344 inaccessible

Posted in Problems by

2016-12-14 8:30 UTC: The server is currently not responding. We are investigating the issue and will update this post as soon as we have further details.

2016-12-14 8:42 UTC: The issue has been resolved and the server is back online.

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[Fixed] Web349 inaccessible

Posted in Uncategorized by

The server is currently not responding. We are investigating the issue and will update this post as soon as we have further details.

2016-12-14 04:29:30 UTC: We’ve identified, isolated the load on the server. All services should be restored to normal. We will continue to monitor the server. If there are any issues please let us know via support ticket.

 

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[Fixed] Web522 databases inaccessible

Posted in Downtime by

Web522 is having a problem on MySQL, we’re investigating it.

2016-12-12 12:52 UTC: We find out an error on users table and we restore it from backups

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[Fixed] Web318 inaccessible

Posted in Downtime by

2016-12-11 08:22 UTC The server is currently not responding. We are investigating the issue and will update this post as soon as we have further details.

2016-12-11 10:40 UTC The server is back online and looks stable. We’ll continue to monitor the server.

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[complete] Control panel and API maintenance reboots

Posted in Maintenance by

2016-12-05 17:13 UTC: We will be rebooting our control panel and API services in the next hour to accomplish some maintenance tasks. The services should be down for know more than a few minutes. We’ll update this post when the maintenance is complete.

2016-12-05 18:51 UTC: The maintenance is complete.

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[Fixed] Web434 inaccessible

Posted in Uncategorized by

2016-12-04 16:06 UTC The server is currently not responding. We are investigating the issue and will update this post as soon as we have further details.

2016-12-04 17:37 UTC Web434 is back online. We’ll continue to monitor the server.

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[Fixed] Web491 inaccessible

Posted in Downtime by

2016-11-24 12:05 UTC: The server is currently not responding. We are investigating the issue and will update this post as soon as we have further details.

2016-11-24 12:20 UTC: The server is back online.

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[Done] Web403 Emergency RAID Maintenance

Posted in Uncategorized by

Web403 is being taken down to check the RAID controller. Please stand by for updates.

2016-11-13 17:33 UTC: Web403 is back online.

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