[Fixed] Web505 inaccessible
Web505 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.
2020-01-19 00:40 UTC: Web429 is back online.
Web505 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.
2020-01-19 00:40 UTC: Web429 is back online.
Web429 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.
2020-01-01 18:43 UTC: Web429 is back online.
2020-01-07 22:28 UTC: Web429 went read-only after a hard drive replacement. We have rebooted the machine and it is back online.
We are unable to issue new or renew existing Let’s Encrypt certificates from the control panel. Our team is working to resolve the issue and will update this post as soon as more information is available.
2020-01-17 15:50 UTC: The issue has been resolved. If you are still having problems with new or renewing Let’s Encrypt certificates please contact our support team.
We will be performing a scheduled maintenance on all shared servers on Saturday, December 21 and Sunday, December 22. The expected downtime should be 30 minutes or less per server.
This is a mandatory security maintenance that cannot be altered, postponed, or rescheduled.
Here is a list of machines and specific time of the maintenance:
Saturday, December 21 between 0:00 and 4:00 AM UTC
Web321, Web322, Web323, Web339, Web360, Web375, Web379, Web409, Web424, Web429, Web442, Web463, Web474, Web486, Web505, Web508, Web517, Web530, Web561, Web562, Web636, Web641, Web527, Web528, Web533, Web536, Web564, Web565, Web566, Web567, Web568, Web569, Web570, Web571, Web572, Web573, Web574, Web575, Web576, Web577, Web578, Web579, Web580, Web581, Web582, Web583, Web584, Web585, Web586, Web587, Web588, Web589, Web637, Web638, Web639, Web640
Sunday, December 22 between 0:00 and 4:00 AM UTC
Web500, Web501, Web502, Web503, Web504, Web506, Web507, Web509, Web510, Web511, Web512, Web513, Web514, Web515, Web516, Web518, Web519, Web520, Web521, Web522, Web523, Web524, Web525, Web526, Web529, Web531, Web532, Web534, Web535, Web537, Web538, Web539, Web540, Web541, Web542, Web543, Web544, Web545, Web546, Web547, Web548, Web549, Web550, Web551, Web552, Web553, Web554, Web555, Web556, Web557, Web558, Web559, Web560, Web563, Web590, Web591, Web592, Web593, Web594, Web595, Web596, Web597, Web598, Web599, Web600, Web601, Web602, Web603, Web604, Web605, Web606, Web607, Web608, Web609, Web610, Web611, Web612, Web613, Web614, Web615, Web616, Web617, Web618, Web619, Web620, Web621, Web622, Web623, Web624, Web625, Web626, Web627, Web628, Web629, Web630, Web631, Web632, Web634
We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket, and we will be happy to help.
2019-12-21 00:01 UTC: We have started the Saturday, December 21 maintenance.
2019-12-21 04:00 UTC: The Saturday, December 21 maintenance is complete.
2019-12-22 00:00 UTC: We have started the Sunday, December 22 maintenance.
2019-12-22 04:09 UTC: All servers are back online except Web555 and Web623. We are working to get the last 2 back as quickly as possible.
2019-12-22 04:15 UTC: Web555 is back online.
2019-12-22 06:45 UTC: Web623 is back online.
2019-12-22 06:46 UTC: The maintenance is complete.
Web549 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.
[Wed Dec 4 04:19:13 UTC 2019] Web549 is back online.
We are currently experiencing connectivity issues in London affecting shared, cloud, mailbox, mail and support servers.
Our network team is working on resolving the issue as quickly as possible.
Please watch this area for updates and progress on the incident.
2019-11-09 22:58 UTC: Connectivity is restored. If you are still having issues accessing any of the servers above please contact our support team.
Web543 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.
2019-11-05 07:55 UTC: Web543 is back online.
Over the next several days we will be performing emergency maintenance on all cloud servers. The expected downtime should be 30 minutes or less per server.
This is a mandatory security maintenance that cannot be altered, postponed, or rescheduled.
We apologize in advance for the inconvenience. Should you have any questions
about this maintenance, open a support ticket and we will be happy to help.
We are currently experiencing connectivity issues with our Control Panel and Docs websites.
We are working with to resolve this issue and make the sites accessible again.
Please watch this area for updates and progress on the incident.
2019-10-15 21:43 UTC: Connectivity is restored. If you are still having issues accessing any of the servers above please contact our support team.
We are unable to process manual payments and cannot set up new payment sources for automatic monthly billing at this time. We’re working with our payment processor to resolve the issue and will update this post as soon as more information is available.
2019-09-18 16:55 UTC: The payment system issue has been resolved. If you are still having issues accessing any of the servers above please contact our support team.