The frontend web server (nginx) on Web505, Web517 and Web630 is currently down. Our system administrators are working to resolve this issue as soon as possible.
2018-05-28 8:22 UTC: The issue has been resolved and nginx on all 3 servers is now back online.
Mailbox26 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.
2018-05-28 03:20 UTC: Mailbox26 is back online and all services are operational.
Web559 is currently not accessible. We are looking into the issue and will resolve as quickly as possible.
2018-05-26 10:00 UTC: Web559 is back online and all services are operational.
The General Data Protection Regulation is taking effect soon, and we’ll be deploying related updates to various pieces of our infrastructure, including the Control Panel and Community sites, over the next 24 hours. We expect downtime of affected services to last less than an hour, and we’ll mark this post complete as soon as all changes have been fully deployed.
The server is currently not accessible. We are looking into the issue and will resolve as quickly as possible.
2018-05-22 17:08 UTC: We have identified the problem and are working as fast as possible to bring the machine back online.
2018-05-22 18:36 UTC: We have done a chassis swap and importing the data.
2018-05-22 19:56 UTC: The server is back online.
A recent system update to the core glibc package seems to have caused a small number of python apps hosted on our servers to stop working, showing the following in their error logs:
ImportError: /lib64/libresolv.so.2: symbol __h_errno, version
GLIBC_PRIVATE not defined in file libc.so.6 with link time reference
The Apache stack needs to fully stop for this to be fixed. You can do that by starting an ssh session, traversing to the directory hosting your app, and using the `stop` and `start` scripts:
cd ~/webapps/your_app
./apache2/bin/stop
./apache2/bin/start
If you are having any trouble or need further assistance with this, please raise aticket and our support team will gladly help you with.
On Sunday, 22nd of April, between 11:00 and 12:00 UTC, we will be migrating our ticketing system to new hardware.
During this time our ticketing system will be unavailable. You will not be able to raise new tickets, nor reply or review old ones.
We expect total downtime to be less than 30 minutes.
2018-04-22 12:10 UTC: We are starting the maintenance.
2018-04-22 12:42 UTC: The maintenance has been successfully completed.
We are currently seeing widespread connectivity issues across our hosting platform, and this is affecting both webserver-to-webserver communication as well as external website accessibility for hosted sites. We’re working on restoring normal network functionality as quickly as possible.
Update Thu Apr 19 07:20 UTC 2018: At this point we believe that we’ve fixed all network issues and that full service has been restored. If you’re still seeing network problems at this time, please let our Support team know.
Update Thu Apr 19 10:11 UTC 2018: We haven’t received any more reports of issues and everything looks good, so we’re marking this Fixed.
On March 27-28, 2018 between 22:30 UTC and 1:00 UTC we will be performing
emergency network maintenance on our Europe based servers.
Connectivity to the servers will be interrupted for up to 30 minutes during the
maintenance window.
2018-03-28 03:12 UTC: The maintenance has been successfully completed.
There is currently an issue with the Webmail interface at https://webmail.webfaction.com which is resulting in sporadic 500 Internal Server Errors for some email users. We are looking into the problem and hope to have normal service restored soon. We will update this entry as soon as we have more information.
2018-03-27 11:25 UTC: The problem has been solved. If you see any other errors, please feel free to contact our support team by opening a ticket.