[Done]Scheduled maintenance on Dweb49 April 6th, 2013.

Posted in Scheduled downtime by

Dweb49 will be taken down Monday April 6th 2013 between 07:00 UTC and 09:00 UTC for a disk drive swap. We will update this post as maintenance will progresses.

2013-05-06 08:23 UTC After swapping one disk in the array the server was not able to boot and we had to swap the chassis too. The server is now back at operational status.


[Fixed] Multiple servers inaccessible

Posted in Problems by

Due to an apparent network outage, all servers in our data centers in Houston are currently inaccessible.

We are looking into the problem and will update this post when more information is available.

Affected servers are:
dweb23, dweb27, dweb32, dweb45, dweb46, dweb47, dweb49, dweb54, dweb60, dweb63, dweb64, dweb66, dweb67, krait, mail1, mail2, mail6, mail7, mail8, mamba, web1, web2, web3, web4, web5, web6, web7, web15, web17, web19, web28, web29, web30, web31, web33, web34, web35, web37, web38, web40, web41, web42, web44, web45, web46, web47, web48, web49, web50, web51, web53, web55, web56, web57, web58, web60, web61, web62, web63, web64, web65, web66, web67, web68, web69, web70, web71, web72, web73, web74, web75, web76, web77, web78, web79, web80, web81, web82, web83, web134, web135 and web136

[Update May 3, 2010 – 06:08 UTC] The network problems have been fixed and all servers are now accessible.
[Update May 3, 2010 – 08:32 UTC] ThePlanet have confirmed that their network team is still working on the problem. Intermittent outages are possible until the issues are completely resolved.
[Update May 3, 2010 – 10:45 UTC] ThePlanet reported that they tracked the problem to a border router on their network. The defective device is now removed from the network. No further connectivity interruptions are expected at this point.
[Update May 3, 2010 – 13:00 UTC] The network at ThePlanet is unreachable once again. We are checking this further with the datacenter specialists.
[Update May 3, 2010 – 14:05 UTC] Connectivity has just been restored. ThePlanet are still working on the underlying problems. Further connectivity interruptions may occur.
[Update May 3, 2010 – 15:35 UTC] There have been no connectivity problems during the past hour and a half. ThePlanet confirmed that they are still investigating the issue, but they do not expect further interruptions.