[Fixed] Problems on mailbox7

Posted in Problems by

Our mailbox7 email storage server is currently under heavy load. We’re working to resolve this issue and will update this post as soon as we have more information.

2014-05-12 19:41 UTC: Mailbox7 is being rebooted to pick up a new kernel

2014-05-12 00:33 UTC: Mailbox7 has been stable for the past couple of hours. If you have trouble accessing your mail, then please open a support ticket.

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[Fixed] Mailbox7 down

Posted in Downtime by

One of our customer mailbox servers is currently offline. Affected customers are not able to access their email via POP, IMAP, or Webmail at this time. We’re working to restore service and will update this post when we have more information.

2013-04-02 21:15 UTC: the cause of the outage was a redundant power failure in the data center that houses mailbox7. Power has been restored and the server has been rebooted, and it is now running an automatic filesystem check.

2013-04-02 21:25 UTC: the filesystem check is 30% complete. We roughly estimate another 2-3 hours for it to complete, but it may take longer.

2013-04-02 22:07 UTC: the filesystem check is 48% complete.

2013-04-02 22:51 UTC: the filesystem check is 73% complete.

2013-04-02 23:19 UTC: the filesystem check is complete, and mailbox7 is back online.

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[Done]Scheduled maintenance on Mailbox7 October 31st, 2012.

Posted in Scheduled downtime by

Mailbox7 will be taken down for a disk drive replacement and RAID firmware upgrade Wednesday October 31st 2012 between 09:00 UTC and 12:00 UTC. We will update this post as maintenance progresses.

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[Fixed] Network outage affecting multiple servers

Posted in Downtime by

A network outage is currently affecting the following servers: dweb74, dweb76, dweb77, dweb78, mailbox7.

We’re working with our upstream provider to resolve this issue and hope to have service restored ASAP.

We’ll update this post when we have more information.

2012-07-18 21:11 UTC: Network connectivity has been restored.

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