Network issues on web331

Posted in Downtime by

Web331 is experiencing heavy incoming traffic at this moment, which greatly affects its network connectivity. Packet loss and other network problems are to be expected.

We are working with our datacenter on resolving the problem and we will update this post as soon as we have more information on the subject.

2013-12-05 17:36 UTC: DDoS protection has been enabled on the machine and is mitigating the attack.

2013-12-10 09:02 UTC: The DDoS attack is still going on. It is sporadic in nature and tends to disappear at times. Customers might experience intermittent connectivity issues.

2013-12-12 13:03 UTC: The DDOS attack is still present, though it seems a bit weakened. However, temporary network problems are to be expected. Please note that the issue is still open and must be considered so until this blog post states otherwise.

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[Fixed] MySQL/Filesystem problems on Web312

Posted in Downtime by

The MySQL service on Web312 is currently down. We’re working to restore service and will update this post as soon as we have more information.

2013-11-21 20:50 UTC: Several corrupt databases are interfering with the restoration of the MySQL service. We’re working to isolate those databases to restore the service.

2013-11-21 22:15 UTC: We’re checking the Web312 filesystem at this moment because its filesystem became corrupt when restoring databases.

2013-11-21 23:12 UTC: The filesystem was too damaged to be recovered. We’re preparing a new server to restore backups.

013-11-22 00:50 UTC: We are still setting up the new server. We will update this post as soon as we have more information.

2013-11-22 02:11 UTC: The new server is up and running and data is being restored.

2013-11-22 05:07 UTC: PostgreSQL and MySQL Databases were restored. Home data is still being restored.

2013-11-22 13:53 UTC: Most home directories have been restored. We’re working on restoring the remaining data.

2013-11-23 09:30 UTC: 95% of home directories have now been restored. If your home directory is still missing data please open a support ticket.

2013-11-23 11:30 UTC: All home directories have now been restored. If you’re still experiencing issues please contact support.

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