[Fixed] Web 1 down

Posted in Downtime by

Web1 was rebooted a few minutes ago to pick up a kernel update, but has not yet come back online. We expect service to be restored shortly.
Update June 1, 2010 09:57pm GMT: Web1 is back online.


[Fixed] Multiple servers inaccessible

Posted in Problems by

Due to an apparent network outage, all servers in our data centers in Houston are currently inaccessible.

We are looking into the problem and will update this post when more information is available.

Affected servers are:
dweb23, dweb27, dweb32, dweb45, dweb46, dweb47, dweb49, dweb54, dweb60, dweb63, dweb64, dweb66, dweb67, krait, mail1, mail2, mail6, mail7, mail8, mamba, web1, web2, web3, web4, web5, web6, web7, web15, web17, web19, web28, web29, web30, web31, web33, web34, web35, web37, web38, web40, web41, web42, web44, web45, web46, web47, web48, web49, web50, web51, web53, web55, web56, web57, web58, web60, web61, web62, web63, web64, web65, web66, web67, web68, web69, web70, web71, web72, web73, web74, web75, web76, web77, web78, web79, web80, web81, web82, web83, web134, web135 and web136

[Update May 3, 2010 – 06:08 UTC] The network problems have been fixed and all servers are now accessible.
[Update May 3, 2010 – 08:32 UTC] ThePlanet have confirmed that their network team is still working on the problem. Intermittent outages are possible until the issues are completely resolved.
[Update May 3, 2010 – 10:45 UTC] ThePlanet reported that they tracked the problem to a border router on their network. The defective device is now removed from the network. No further connectivity interruptions are expected at this point.
[Update May 3, 2010 – 13:00 UTC] The network at ThePlanet is unreachable once again. We are checking this further with the datacenter specialists.
[Update May 3, 2010 – 14:05 UTC] Connectivity has just been restored. ThePlanet are still working on the underlying problems. Further connectivity interruptions may occur.
[Update May 3, 2010 – 15:35 UTC] There have been no connectivity problems during the past hour and a half. ThePlanet confirmed that they are still investigating the issue, but they do not expect further interruptions.