[Fixed] Web312 Inaccessible

Posted in Downtime by

Currently Web312 is down and websites are not working. We are investigating the issue and working to bring all services back online ASAP.

1920 UTC Service has been restored and websites are once again serving traffic. Please let support know via a ticket if youa re still seeing a problem.

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[Fixed] MySQL/Filesystem problems on Web312

Posted in Downtime by

The MySQL service on Web312 is currently down. We’re working to restore service and will update this post as soon as we have more information.

2013-11-21 20:50 UTC: Several corrupt databases are interfering with the restoration of the MySQL service. We’re working to isolate those databases to restore the service.

2013-11-21 22:15 UTC: We’re checking the Web312 filesystem at this moment because its filesystem became corrupt when restoring databases.

2013-11-21 23:12 UTC: The filesystem was too damaged to be recovered. We’re preparing a new server to restore backups.

013-11-22 00:50 UTC: We are still setting up the new server. We will update this post as soon as we have more information.

2013-11-22 02:11 UTC: The new server is up and running and data is being restored.

2013-11-22 05:07 UTC: PostgreSQL and MySQL Databases were restored. Home data is still being restored.

2013-11-22 13:53 UTC: Most home directories have been restored. We’re working on restoring the remaining data.

2013-11-23 09:30 UTC: 95% of home directories have now been restored. If your home directory is still missing data please open a support ticket.

2013-11-23 11:30 UTC: All home directories have now been restored. If you’re still experiencing issues please contact support.

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[Fixed] Network routing issues affecting several US servers

Posted in Downtime by

Several of our US servers are currently experiencing network routing issues. Affected servers may include:

Web239, Web241, Web240, Web238, Web310, Web311, Web312, Web313, Web236, Web234, Web232, Web233, Web235

We are investigating the issue currently.

2013-01-13 20:43 UTC A backup switch has been put in place to restore service while further troubleshooting continues on the primary switch that experienced issues.

2013-01-13 22:31 UTC We are currently replacing the switch.

2013-01-13 22:59 The switch has been replaced and all servers are back online.

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[Fixed] Intermittent network routing issues affecting several US servers

Posted in Problems by

Several of our US servers are currently experiencing intermittent network routing issues. Affected servers may include: Dweb100 Dweb101 Dweb102 Dweb104 Dweb105 Dweb110 Dweb111 Dweb112 Dweb113 Dweb114 Dweb115 Dweb116 Dweb117 Dweb118 Dweb119 Dweb120 Dweb121 Dweb122 Dweb123 Dweb124 Dweb125 Dweb126 Dweb127 Dweb128 Dweb129 Dweb130 Dweb133 Dweb134 Dweb135 Dweb137 Dweb140 Dweb141 Dweb142 Dweb143 Dweb144 Dweb145 Dweb146 Dweb147 Dweb149 Dweb150 Dweb151 Dweb152 Dweb153 Dweb154 Dweb158 Dweb160 Dweb161 Dweb162 Dweb163 Dweb164 Dweb91 Dweb92 Dweb93 Dweb94 Dweb95 Dweb96 Dweb97 Mailbox8 Web102 Web105 Web106 Web108 Web11 Web114 Web117 Web119 Web12 Web122 Web126 Web129 Web143 Web148 Web15 Web151 Web155 Web162 Web174 Web175 Web178 Web180 Web182 Web183 Web186 Web187 Web198 Web199 Web200 Web213 Web219 Web220 Web226 Web227 Web228 Web229 Web230 Web231 Web232 Web233 Web234 Web235 Web236 Web237 Web238 Web239 Web24 Web240 Web241 Web243 Web244 Web245 Web246 Web247 Web25 Web27 Web28 Web30 Web300 Web301 Web302 Web307 Web308 Web309 Web31 Web310 Web311 Web312 Web313 Web318 Web319 Web320 Web324 Web328 Web329 Web330 Web335 Web336 Web337 Web338 Web34 Web341 Web342 Web343 Web344 Web345 Web346 Web347 Web348 Web349 Web35 Web37 Web39 Web4 Web40 Web42 Web48 Web49 Web5 Web55 Web57 Web65 Web69 Web70 Web72 Web74 Web75 Web80 Web83 Web91 Web95 Web99

We’re working to resolve this issue and will update this post when we have more information.

2012-10-15 6:07 UTC: The problem was an issue with an upstream network carrier and has been resolved.

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