WebFaction: network maintenance affecting several EU servers on July 1, 2015

Posted in Scheduled downtime by

Our upstream provider will be performing network maintenance on July 1, 2015 between 22:00 and 03:00 UTC the following morning. The following servers will be affected:

Dweb186, Web209, Web210, Web211, Web217, Web218, Web223, Web224, Web225, Web303, Web304, Web305, Web306, Web314, Web316, Web317, Web327, Web331, Web332, Web333, Web334, Web357, Web358, Web359, Web364, Web370, Web371, Web381, Web383, Web385, Web392, Web394, Web395, Web398, Web403, Web412, Web416, Web420, Web421, Web427, Web431, Web433, Web435, Web437, Web441, Web447, Web448, Web451, Web456, Web457, Web459, Web461, Web464, Web466, Web478, Web480, Web483, Web488

Connectivity to the above servers will be interrupted for upwards of 20 minutes during the maintenance window.

We apologize in advance for the inconvenience. Should you have any questions about this maintenance, feel free to open a support ticket or email support@webfaction.com and our support team will be happy to help.

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[Fixed] DDOS attack against web331

Posted in Problems by

Web331 is experiencing a DDOS at this moment, which affects its network connectivity. Our datacenter engineers enabled DDOS protection for the server, which has improved the situation but packet loss and other network problems are still to be expected.

We are working with our datacenter on resolving the problem and we will update this post as soon as we have more information on the subject.

2014-01-23 11:15 UTC: The issue has been resolved.

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Network issues on web331

Posted in Downtime by

Web331 is experiencing heavy incoming traffic at this moment, which greatly affects its network connectivity. Packet loss and other network problems are to be expected.

We are working with our datacenter on resolving the problem and we will update this post as soon as we have more information on the subject.

2013-12-05 17:36 UTC: DDoS protection has been enabled on the machine and is mitigating the attack.

2013-12-10 09:02 UTC: The DDoS attack is still going on. It is sporadic in nature and tends to disappear at times. Customers might experience intermittent connectivity issues.

2013-12-12 13:03 UTC: The DDOS attack is still present, though it seems a bit weakened. However, temporary network problems are to be expected. Please note that the issue is still open and must be considered so until this blog post states otherwise.

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[Fixed] Web331 offline

Posted in Downtime by

Web331 is currently offline. We’re working to restore service at this time and will update this post as soon as we have more information.

Update 21:09 UTC: The server is experiencing a massive DDOS attack and the current datacenter isn’t able to deal with an attack that size. We are going to migrate the server to a new machine in a datacenter with better DDOS protection. The server’s main IP address will change to 37.58.75.241. We have started transferring the data to the new machine.

Update 00:31 UTC: The data is still being copied to the new server (about 10% has been copied so far)

Update 06:30 UTC: The data is still being copied to the new server.

Update 10:30 UTC: The data is still being copied and we are working on putting the new server back online while the copy of the data finishes

Update 12:15 UTC: All mysql and postgresql databases have been copied over to the new server and the main services have been started on the new server. Home directories that start with the letter a to h have been copied over and their corresponding websites are now running. We are working on the rest of the home directories.

Update 17:47 UTC: Home directories that start with the letter a to l have now been copied over and their corresponding websites are now running. We are working on the rest of the home directories.

Update: 21:06 UTC: Home directories that start with the letter a to s have now been copied over and their corresponding websites are now running. We are working on the rest of the home directories.

Update: 23:50 UTC: All data has now been migrated. Please open a ticket if you notice any problem with your account or sites

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[Done]Scheduled maintenance on Web331, August 14th, 2012.

Posted in Scheduled downtime by

Web331 will be taken down for a remote management card update Tuesday August 14th 2012 at 13:00 UTC. We will update this post as maintenance progresses.

2012-08-14 13:28 UTC The update has been completed, The server is back at operational status.

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