[Fixed] Network outage affecting multiple servers

Posted in Downtime by

The following servers are currently offline due to a networking issue with our upstream provider:  web245, web246, web247, web345, web346, web347, web348, web349

We’ll update this post when we have more information.

2013-02-25 22:31 UTC: web245, web246, web247, web345, web347, web348, and web349 are back online. Web346 remains offline at this time.

2013-02-25 23:55 UTC: web346 is booting to a kernel panic, so our system administrators are booting it to a rescue environment for further troubleshooting.

2013-02-26 00:57 UTC: web346 is back online with a new kernel.

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[Fixed] Web348 down

Posted in Downtime by

Web348 stopped responding and has not come back online following several attempted reboots. We’re working to restore service at this time and will update this post when we have more information.

2012-12-29 23:12 UTC There is a hardware issue on the server preventing a successful boot. We’re currently performing a full scan of all the hardware to determine the exact cause.

2012-12-30 01:00 UTC The hardware issue has been resolved and the server is back online.

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[Fixed] Intermittent network routing issues affecting several US servers

Posted in Problems by

Several of our US servers are currently experiencing intermittent network routing issues. Affected servers may include: Dweb100 Dweb101 Dweb102 Dweb104 Dweb105 Dweb110 Dweb111 Dweb112 Dweb113 Dweb114 Dweb115 Dweb116 Dweb117 Dweb118 Dweb119 Dweb120 Dweb121 Dweb122 Dweb123 Dweb124 Dweb125 Dweb126 Dweb127 Dweb128 Dweb129 Dweb130 Dweb133 Dweb134 Dweb135 Dweb137 Dweb140 Dweb141 Dweb142 Dweb143 Dweb144 Dweb145 Dweb146 Dweb147 Dweb149 Dweb150 Dweb151 Dweb152 Dweb153 Dweb154 Dweb158 Dweb160 Dweb161 Dweb162 Dweb163 Dweb164 Dweb91 Dweb92 Dweb93 Dweb94 Dweb95 Dweb96 Dweb97 Mailbox8 Web102 Web105 Web106 Web108 Web11 Web114 Web117 Web119 Web12 Web122 Web126 Web129 Web143 Web148 Web15 Web151 Web155 Web162 Web174 Web175 Web178 Web180 Web182 Web183 Web186 Web187 Web198 Web199 Web200 Web213 Web219 Web220 Web226 Web227 Web228 Web229 Web230 Web231 Web232 Web233 Web234 Web235 Web236 Web237 Web238 Web239 Web24 Web240 Web241 Web243 Web244 Web245 Web246 Web247 Web25 Web27 Web28 Web30 Web300 Web301 Web302 Web307 Web308 Web309 Web31 Web310 Web311 Web312 Web313 Web318 Web319 Web320 Web324 Web328 Web329 Web330 Web335 Web336 Web337 Web338 Web34 Web341 Web342 Web343 Web344 Web345 Web346 Web347 Web348 Web349 Web35 Web37 Web39 Web4 Web40 Web42 Web48 Web49 Web5 Web55 Web57 Web65 Web69 Web70 Web72 Web74 Web75 Web80 Web83 Web91 Web95 Web99

We’re working to resolve this issue and will update this post when we have more information.

2012-10-15 6:07 UTC: The problem was an issue with an upstream network carrier and has been resolved.

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[Fixed] Web348 is inaccessible, other servers affected as well, see post

Posted in Downtime by

The server is under a denial of service attack.

We are working on mitigating it and getting the server back up as soon as possible. A permanent solution is underway.

2012-09-03 10:37 UTC: The server is back for than 30 minutes now and the attack is over.

2012-09-03 11:42 UTC: The attack has started again. We are working to get the server back.

2012-09-03 13:59 UTC: The server is back for than one hour now.

2012-09-03 20:47 UTC: Experiencing network issues. We are investigating.

2012-09-03 23:07 UTC: The server was being DDoS’d, but the attack as subsided now. The server is accessible again.

2012-09-04 01:43 UTC: The server is back offline from another attack. The following servers are also affected as well: web349, web347, web346, web345, web247, web246

2012-09-04 11:50 UTC: The server has been continuously accessible for more than an hour now and we believe the volume based attack has stopped. We are still keeping an eye on the traffic in case it re-occurs.

2012-09-04 14:16 UTC:  The server is back offline from another attack. We are working with our datacenter provider to resolve this.

2012-09-04 21:03 UTC: Web348 is back online at this time.

2012-09-04 23:21 UTC: We’re seeing no further DDOS activity on web348, and we’ve taken measures to minimize the impact of an attack, should one happen again.

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